Microsoft integrated ChatGPT-like AI technology into Dynamics 365 and its Power Platform developer tool on Monday. Power Virtual Agent and AI Builder are two affected tools that have been updated to incorporate OpenAI’s GPT large language model (LLM) technology.
The move follows the trend of tech giants like Alphabet and Baidu to include generative AI technology in their products. Of course, OpenAI and Microsoft announced a partnership in January that was worth a lot of money.
The Power Platform from Microsoft is a development tool that makes it possible to make apps with very little coding. Its new Power Virtual Agent, which it calls Conversation Booster, lets businesses point an AI bot to a company website or knowledge base and ask it questions. “With the conversation booster feature, you can use the data source that holds your single source of truth across many channels through the chat experience, and the bot responses are filtered and moderated to adhere to Microsoft’s responsible AI principles,” Microsoft writes in a blog post.
Additionally, AI Builder now includes generative AI capabilities that are comparable to the ChatGPT API, which is referred to as Azure OpenAI Service. These capabilities enable developers to generate text using GPT models and include the potential to generate content ideas, summarize reports, and route customer emails to the appropriate department.
Copilot from Dynamics 365
Additionally, Microsoft has released an AI-integrated new Dynamics 365 business management platform. Dynamics 365 Copilot automates “tedious tasks” like manually entering data, creating content, and taking notes.
Microsoft claims that the Dymanics 365 Copilot can, among other things, provide an interactive chat experience over knowledge bases and case history, draft contextual responses to questions in chat and email, and create an email summary of a Teams meeting in Outlook while incorporating details from the seller’s system.
Copilot, or “customer relationship management” (CRM) or “enterprise resource planning” (ERP) systems, are used in sales jargon to assist businesses in streamlining their sales and customer support procedures.
Having said that, large language models frequently exhibit hallucinations or a propensity to fabricate events. Microsoft’s ability to fine-tune OpenAI’s models sufficiently to avoid those tendencies will become clear over time. Business owners may be wary of delegating crucial business tasks to potentially unreliable AI systems after the recent Bing Chat disaster.
Satya Nadella, Microsoft’s CEO, is said to be hosting an event on March 16 to talk about “reinventing productivity with AI.” While Microsoft recently announced AI updates for its Windows operating system, the Office productivity suite, which includes Word and Excel, has yet to receive such an announcement.