CXT Software is one of the leading names in shipment and logistics management. Established in 1999, this Phoenix-based company has transformed how courier companies, healthcare networks, and retail and distribution companies manage their logistics operations.

CXT Software was founded by Dan Calderone and Lyndon Edmonson, who brought unique expertise. Calderone, a former CEO of MobileBytes, had extensive experience in point-of-sale systems for restaurants. At the same time, Edmonson, an engineer with a degree from Arizona State University, contributed to more of a technical foundation. Their combined vision was to develop logistics management through advanced software solutions.

In January 2000, CXT Software launched its first product, the Operations App (formerly X Dispatch). This game-changer application featured the first graphical interface with drag-and-drop dispatching capabilities, setting the stage for CXT Software’s future developments and establishing the company as a frontrunner in logistics technology.

The early success of the Operations App paved the way for further innovations. In 2002, CXT Software introduced the Driver App (formerly X Tracking and X Mobile), designed to enhance courier companies’ capabilities by providing real-time tracking and efficient driver management. Over the years, the company’s product suite expanded significantly, including the Client Portal and several other software releases between 1999 and 2023.

CXT Software’s solutions are designed to oversee the entire shipment process, from order processing and driver allocation to tracking and extensive data exchange. The company’s commitment to continuous improvement has led to the development of features that address the evolving needs of the logistics industry. The SaaS (Software as a Service) model adopted by CXT Software offers SMEs and businesses flexibility and scalability, making their solutions accessible to various sectors.

During the COVID-19 pandemic, the outbreak brought unique challenges to the logistics industry, with disruptions in supply chains and a surge in demand for last-mile deliveries. CXT Software sized the opportunity by quickly integrating courier and delivery technology with third-party logistics partners to maintain operational continuity.

As consumers shifted towards online shopping and expedited deliveries, CXT Software’s solutions enabled businesses to optimize routes, allocate resources efficiently, and ensure customer satisfaction. The company’s ability to swiftly adapt to the changing situation and meet the needs of customer demand made it stand out as the leading logistics company.

CXT Software has signed long-term solid partnerships, which is the reason behind the company’s top position today. In 2021, the company signed a partnership contract with Wise Systems to automate final-mile routing using AI-driven software. This collaboration leveraged machine-learning algorithms to analyze and optimize delivery routes to enhance couriers’ operational efficiency.

In 2023, CXT Software introduced the logistics industry’s first automated dispatching technology, ranking its position as an industry giant. This technology streamlined the dispatching process, reducing manual intervention and improving efficiency. Additionally, CXT Software’s integration with opened new possibilities in shipment management automation.’s technology computes operational efficiency metrics and optimizes dispatch decisions, ensuring delivery drivers are assigned tasks that maximize productivity and minimize delays.

CXT Software’s contributions to the logistics industry have not gone unnoticed. The company is a proud member of the Express Carriers Association (ECA) and the Customized Logistics and Delivery Association (CLDA). These memberships reflect CXT Software’s commitment to industry standards and best practices, as well as its leadership in the logistics community.

Through these associations, CXT Software has played an active role in shaping industry standards and advocating for advancements in logistics technology. The company’s dedication to excellence has earned it numerous accolades and recognition within the industry. CXT Software’s timeline from a fledgling startup to a leading logistics technology provider highlights its strong potential in the industry. By continuously evolving its product offerings and adapting to market changes, CXT Software established itself as a leader in the logistics industry over time.

Topics #Case Study #CXT Software #Logistics Technology